In case of no-show or cancellation by the customer, the registration fee/invoice remains due.
The full amount shall be paid no later than 5 days before the start of the training. If our invoice remains unpaid, Prevom reserves the right to refuse the participant access to the training and/or the examination.
The same applies if the customer requests to move the training date within two weeks prior to the scheduled training.
If you do not participate in the examination or training, you cannot obtain a certificate/attestation either. To obtain a certificate/attestation, you must of course pass the examination/internal test.
Naturally, we will try to ensure that an examination or training opportunity never has to be cancelled by Prevom. Nevertheless, should this happen due to exceptional reasons or extreme circumstances, you will be notified by telephone or email. The registration fee will be refunded in full in the event of cancellation by Prevom, without any additional compensation on top of the initial amount you paid when booking.