In the event of a no-show or cancellation by the client, the registration fee or invoice amount remains fully payable. The same applies when the customer requests to reschedule the appointment date within a period of two weeks prior to the scheduled appointment. The customer has the right to reschedule the training once free of charge, provided that this request is made at least two weeks prior to the scheduled date.
If you do not participate in the examination or training, you will not be eligible to receive a certificate/attestation. To obtain a certificate/attestation, you must of course pass the examination/internal test.
We make every effort to ensure that no examination or training session is ever cancelled by Prevom. However, if cancellation becomes necessary due to exceptional reasons or extreme circumstances, you will be notified by phone or email.
In the event of a cancellation by Prevom, the registration fee will be fully refunded, without any additional compensation beyond the initial amount paid at the time of booking.
If, on the day of training, it is determined that the practice cannot be conducted safely, we reserve the right to discontinue the training without refunding the amount due.