In case of no-show or cancellation by the client, the registration fee/invoice remains due.
The full amount shall be paid no later than 5 days before the start of the training. If our invoice remains unpaid, Prevom reserves the right to refuse the participant access to the training and/or the examination.
The same applies when the customer requests to reschedule the appointment date within a period of two weeks prior to the scheduled appointment.
If you do not participate in the examination or training, you cannot obtain a certificate/attestation either. To obtain a certificate/attestation, you must of course pass the examination/internal test.
Naturally, we will try to ensure that an examination or training opportunity never has to be cancelled by Prevom. Nevertheless, should this happen due to exceptional reasons or extreme circumstances, you will be notified by telephone or email. The registration fee will be refunded in full in the event of cancellation by Prevom, without any additional compensation on top of the initial amount you paid when booking.