In the event of a no-show or cancellation by the client, the registration fee or invoice amount remains fully payable. The same applies if the client requests to reschedule the appointment within two weeks prior to the scheduled date. The customer has the right to reschedule the training once at no cost, provided that this request is made at least two weeks before the scheduled date.
If you do not participate in the examination or training, you will not be eligible to receive a certificate/attestation. To obtain a certificate/attestation, you must successfully pass the exam or internal test.
We make every effort to ensure that no examination or training session is ever cancelled by Prevom. However, if cancellation becomes necessary due to exceptional reasons or extreme circumstances, you will be notified by phone or email.
In the event of a cancellation by Prevom, the registration fee will be fully refunded, without any additional compensation beyond the initial amount paid at the time of booking. If, on the day of training, it is determined that the practice cannot be conducted safely, we reserve the right to discontinue the training without refunding the amount due.