In the event of a no-show or cancellation by the client, the registration fee or invoice amount remains fully payable. The same applies when the customer requests a change of the appointment date within the two-week period preceding the scheduled appointment. The customer is entitled to reschedule the training once at no additional cost, provided that the request is submitted at least two weeks before the scheduled date.
If you do not participate in the examination or training, you will not be eligible to receive a certificate/attestation. To obtain a certificate/attestation, you must of course pass the examination/internal test.
We make every effort to ensure that no examination or training session is ever cancelled by Prevom. If this should nevertheless occur due to exceptional circumstances or force majeure, we will notify you by telephone or email.
Prevom will provide a full refund of the registration fee in the event of cancellation, without any additional charges beyond the initial amount paid at the time of booking.
If it becomes apparent on the day of the training that the practical exercises cannot be carried out safely, we reserve the right to suspend the training without refunding the amount due.